Policies & FAQ
General Notes
Communication here is open. Respect is an expectation.
Kindness & understanding are required.
Inclusion is the conversation.
Tell me about refunds!
Due to the unique, handmade, and custom nature of our creations we do not offer refunds or returns.
We strongly recommend choosing an insured shipping option when ordering high end items. We will safely wrap and protect your item before sending it out, but once it is shipped we have no control.
Booking & Events
50% non refundable deposit due at the time of booking and remainder due 24 hours in advance of the event. We are a small business and often need to put work in preparing for your event and ordering extra supplies.
We will send out the balance payment request 48 hours ahead of the event. At which time (48 hours ahead of the event) the rescheduling policy is in effect. The deposit expires for alternative dates expires 6 months from the date of the initial event.
If the event balance is unpaid, the artist will not show, and you will forfeit your deposit.
Payment Policy
We do take your event payment in full upfront to reserve your booking and make your event is seamless as possible, this way the artist can focus on the art and not chasing final payments.
We offer a flexible rescheduling policy (see below). Without payment, your booking time slot is not reserved. We ask that you please complete your payment as soon as possible, or your inquiry may be cancelled due to inactivity. Payment can be completed online via PayPal (no account needed), or e-transfer. We can also make accommodations to receive payment by cash as needed.
Rescheduling Policy
We know life can be unpredictable! That's why we offer a flexible 48-Hour Rescheduling Policy. In the situation your event date needs to be moved we require minimum 48 hour notice to reschedule (new date and time pending upcoming artist availability). With less notice we unfortunately can no longer accommodate rescheduling or refunds as we must compensate our performers for the time they have committed to us (many turn down work at alternate jobs to accommodate our bookings, and it becomes too late for them to pick up additional work elsewhere). Communication is key, please let us know as soon as possible.
Failure to Pay
In the case of face paint events: We require 50% non-refundable deposit to confirm booking of your event date. The remainder is due 24 hours or earlier before your event start, if no final payment is received your event will be cancelled.
In the case of commissions: We require 50% non-refundable deposit before we begin your commission. Final Payment is due upon completion before you receive your completed commission work. If you do not pay your balance you will not receive your work and your deposit will be forfeit.
TERMS & CONDITIONS
Travel Fees
Tankboom Emporium is based out of Edmonton, Alberta, and serves the greater Edmonton area. No additional travel costs are required for venues located within Edmonton, or the communities of Sherwood Park, Ardrossan, Beaumont, Leduc, Nisku, Spruce Grove, St. Albert, and Fort Saskatchewan. For events outside of these localities, or in rural areas, additional travel fees apply. These fees go directly to your artists to cover their time and mileage, and are estimated at $30 per artist, per hour spent in the vehicle.
Safety
Clients must ensure no harm is to be done to company property or artists. If an artist feels they are in a situation that is rude, inappropriate, or unsafe, they are permitted to temporarily step away from the event until the issue can be resolved. If the issue is unable to be resolved, the artist will exit the event permanently. You are not eligible for a refund if a team member leaves an event due to a safety/harassment concern.
Please note, our packages are not childcare services. Your artists should NEVER be left alone to care for children. A parent or guardian must be present and responsible for children at all times.
Artist Arrival
The artist will arrive at an event approximately 15 minutes before the time specified on your booking form. We provide this time to allow the artist to set up their station before painting begins. Station take down and clean up will not start until the end of time booked. Cleanup will take approximately 15
We highly recommend booking your artist start time to account for late guest arrival.
If you require additional set up on your end, or preparation time with them on the day of, this must be booked as paid time.
Weather Policy
In Alberta, we can face a variety of weather extremes! In general, we are quite prepared to dress for the weather when attending outdoor events. We are still human however, so we ask that event organizers are understanding about the need for shade and/or water breaks during extreme heat, or warm-up breaks indoors during extreme cold. In the case of inclement weather, our standard refund policy still applies where you can cancel or reschedule with minimum 48 hours notice.
Artist's Discretion
Design requests are at the discretion of the artist. To ensure all designs are the best quality, it is up to the artist to decide if the request is easily translatable to a face design and can be done well. Some designs may be unacceptable on the job, but we are happy to take suggestions for future designs in out catalogue.
Design limitations and length of booking is determined by the number of guests.
Though we do our best to keep kids engaged, we are not responsible if a child does not want to participate. We cannot force participation, and will encourage everyone to have fun in their own way.
Additional Entertainment and Activities
We love a party, and all the wonderful activities that come with! However, little ones can often become overstimulated if everything happens all at once. If you are having multiple forms of entertainment planned, we recommending sending only a couple children at a time to the face painter in order to get the maximum enjoyment of your party.
Children are very excited to get their face painted and we often experience everyone lining up at once! We are very flattered by this, but would love them to be able to enjoy the rest of the party.
Please let us know if at anytime during the booking if you need the artist to pause painting to allow for announcements (bringing out a cake etc.) that require everyone's attention.
Disclaimer
Our designs are of our own creation. It is not our intention to violate any copyright laws. Any resemblance to nationally known and/or copyrighted characters/designs are coincidental, not intentional. All rights reserved.
Should you have the need for any licensed, patented/copyrighted characters at your event, we ask you to please contact the company/copyright license holders for your specific targeted character.
We will only accept bookings from individuals who are aware that we do not offer nor represent any licensed characters.
Businesses advertising our characters must use our characters’ names and images, as featured on our website.
Limitation of Liability and Hold Harmless Provision
In no event will either party be liable for any special, incidental, consequential, or indirect damages arising in any way out of this agreement, however caused and on any theory of liability. This limitation will apply even if the other party has been advised of the possibility of such damage and notwithstanding any failure of essential purpose of any limited warranty provided herein.
Both parties shall indemnify, defend and hold harmless the other, its agents and employees from and against any and all claims, damages, liabilities, losses and expenses including, without limitation, attorneys fees and costs of any kind whatsoever arising out of or resulting from, directly or indirectly, any act or omission of its agents, employees, invitees, contractors, suppliers, customers and sub-lessees.
Privacy Statement including Cookies
Last Updated: 2024-02-23 15:05 PM
Your privacy is an expectation. Please read this Privacy Policy carefully before using the HTTP://www.tankboom.com website (the "Website") operated by ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.
Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.
By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.
What information do we collect
We do not collect any personal information through this Website.
How we may use your information
We may use the information that you provide us for the following: analytics, contact you, provide services, answer questions, send you email newsletters, contact law enforcement, resolve disputes, and enforce our terms of service.
With whom we share your information
We do not share your personal information with any third parties.
Sale of your information
We do not sell your personal information. We do not currently provide a newsletter, however, should we in the future, please don't hesitate to control your contact controls by email to tankboomemporium[at]gmail[dot]com
Cookies
A cookie is a small piece of data sent from a website and stored on your computer by your web browser. The file is added once you agree to store cookies on your computer or device, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow sites to respond to you as an individual. The Website can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
This Website collects cookies and may use cookies for reasons including, but not limited to:
Analyze our web traffic using an analytics package.
Identify if you are signed in to the Website.
Test content on the Website.
Store information about your preferences.
Recognize when you return to the Website.
At this time our website does not use cookies.
Children's privacy
Consent is captured at the time of activity. Should you wish to recind media consent of a child, please reach out to info@tankboom.com
Analytics programs
This Website uses Google Analytics to collect information about you and your behaviours. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.
Information retention
We retain all of the information you have provided to us until we no longer need the information to contact you.
Your rights
Residents of the European Union and/or the United Kingdom have the following rights and may exercise them at any time by emailing us at tankboomemporium[at]gmail.com Please note that we may ask you to verify your identity before we can exercise any of these rights.
The right to access your information. You have a right to access any information we may have collected on you. You can request copies of information on you in a structured, commonly used, machine-readable format.
Information transmission. You have the right to ask us to transmit the personal information that we have collected on you to another provider (where technically feasible).
Rectification of information. You have the right to request that we amend any of the information we have collected on you.
You have a right to withdraw your consent to process your data.
You have a right to request that we restrict the processing of your data.
You have the right to request that we delete all or some of the personal information we have collected on you.
You have the right to show concern about our collection, sharing and processing of data with competent authorities in the proper jurisdiction. Residents of the United Kingdom may complain to the Information Commissioner's Office or any other competent authority.
Opting out of us collecting personal information
You may opt out of us collecting your personal information at any time by not inputting data into our website.
Third-party websites
This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Do Not Track Signals
Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. We do not support Do Not Track (" DNT "). You can enable or disable Do Not Track by visiting your web browser's Preferences or Settings page.
Changes to Privacy Policy
We reserve the right to amend this policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated privacy policy on this website.
Informational Content Only
At this time, money transfer and data collection for the contract development is completed by email and phone directly, not through this website; it is completed by direct contact with Robyn by email or phone. This website is intended as an information-based website for future contracted consultancies and employment. The contact page enables a google form to direct an email to Robyn.
Tracking? Seriously?
This site uses Google Analytics- to opt-out please consider using https://tools.google.com/dlpage/gaoptout/. This is chosen to better cater to the web experience your usage.
Let me know how you accessed it and when you jumped out of purchasing this. Brower, OS, and type of device mostly- If all my users are mobile, I would like to cater!
Financial data? What is done with that?
Billing Data: Name, address, city, zip/postal code, province/state, country, email, Credit Card contents (method, number, cvv), Amount Paid, Approval Code, Approval date/time stamp and additional notes
Billing data is captured by echwid.com, processed by square (Canada) then processed by Zapier Automation tools and stored at Google.com as google sheets and in wavapps.com.
Square is the Merchant Services provider. Processes payment, stores for financial requirement (24 months), then delete.
Waveapps.com is the accounting software of choice. Billing data is used to create invoices within in this software to generate accounting.
Google sheets are data retention between services for 6 years.
Ticketing. Events process our ticket handling.
Who do you contact: info[at]tankboom[dot]com will be glad to help!
Some vector logos are created by myriammira found at freepik.com